How can we help?

Browse the documentation for setup and field-testing guides, or contact our support team for help with your Loptimizer device or app.

Where can I find Loptimizer setup and testing guides?

Visit the Loptimizer documentation for onboarding, your first LoRaWAN unit test, and score-weight configuration.

How do I onboard my Loptimizer device?

Follow the Onboard Loptimizer in three steps guide to prepare your device and mobile app for field testing.

Test Loptimizer before buying

You can test the Loptimizer mobile app for free. Install the app and open demo mode to explore the workflow before buying the hardware.

Buy Loptimizer from Pilot Things

Leave your contact information and country. The Pilot Things sales team will contact you to complete your Loptimizer order.

Contact support

Describe the issue and include the product DevEUI. The Pilot Things support team will follow up by email.